This Privacy Policy was last modified on Fri Jul 17 2020 16:39:36 GMT+0800 (Malaysia Time).

The privacy of our (website) users, customers and recipients of our product are of extreme importance to us. Secret Floral is fully committed to protecting your privacy. This privacy policy covers any information about you during your visit to this website, how and when we use that information received and collected.


When your browse our website, we will automatically receive your computer’s log files which include but not limited to internet protocol (IP) addresses, type of browser, internet service provider (ISP), operating system and other technologies.

When you make purchase or subscribe to our membership/mailing list through our website, we collect the personal information provided to us that includes but not limited to your names, email address, contact numbers, address, bank/debit card/credit card account number, recipient’s name, recipient’s address and other relevant information (if any).

By using our website, we imply that you consent to our collection of your personal information and that you accept our Privacy Policy. You are not authorize to use our website if you do not agree to our Privacy Policy.


– to communicate with you and recipient of our products and/or services;

– to deliver and complete your order on our products and/or services;

– to process your refund, contest entry and cancellation of order (if any);

– to respond to your enquiries and complaints;

– to keep you updated and informed of our products, services, offers/discounts, promotions and events/happenings and from our affiliated partners which may be of interest to you from time to time through phone calls, SMS, email, mail, social media platforms and/or any other appropriate communication channel;

– to upload your images and/or videos of our products and services for public viewing on Secret Floral’s social media platforms;

– to process and analyze your personal data either individually and collectively with other individuals;

– to share/reveal any of your personal data with a third party service provider for the purpose of fulfilling your purchase/order/enquiries/complaint;

– to maintain and improve our customer relationship;

– to maintain and update our internal record keeping, administrative, management and audit purposes;

– to maintain and update registration of your user/membership account with Secret Floral;

– to detect, investigate and prevent fraudulent, prohibited and illegal activities;

– to meet any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, directive, court order, by-law, guidelines, circular or code applicable to Secret Floral;

– to enforce or defend Secret Floral’s rights and your rights under, and to comply with, Secret Floral’s obligations under the applicable laws, legislation and regulation; and/or

– to fulfill any other purposes required to operate and maintain the business of Secret Floral.


In the event you have provided personal information of third parties (e.g. your recipient, contact person, authorized representatives) to us, we hope you have sufficiently obtained prior consent of such third parties to allow us to process their personal data in relation to your purchase-related transactions.


There may be links in our website that lead to websites other than This privacy policy does not apply to, and we cannot control the activities of any of these other websites and we encourage you to read their privacy statements.

The third-party service providers used by us will only collect, use and disclose your relevant information necessary to allow them to perform the services they provide to us.

Certain third-party service providers, such as our payment gateways partner ipay88 and/or Stripe , have their own privacy policies in respect of the information collected by them to fulfill your purchase-related transactions. We recommend that you read their privacy policies which are available in their respective website.


In order to protect your personal information, Secret Floral take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Secret Floral does not and will not ever sell, rent or share any of your personal information, to any unrelated third parties for any purposes without your expressed permission.


By using this website, you represent that you are of the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.


We may, from time to time, need or be required to change our Privacy Policy to comply with or be consistent with the changes in the applicable laws and regulations as well as our business operations or policies. As such, you may review any changes to our Privacy Policy at this website from time to time. Your continued use of this website indicates your assent to the Privacy Policy as posted.


If you have any request/question about any personal information we have about you or this Privacy Policy, please use the form on our Contact Us page.

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